Rateseeker’s response to COVID-19

Rateseeker’s response to COVID-19

There’s no denying that the past month has been tough, especially if you have a mortgage. During this challenging time, we’re as committed as ever to helping our clients manage the financial impacts of COVID-19. 

We know that many of you are feeling stressed out, worried, and uncertain about what’s going to happen next. The entire Rateseeker team is here to guide you through these tough times, and come out on the other side.

Learn how we are continuing to support our clients during the COVID-19 pandemic.

100% open and here to help

Although the world has changed, our opening hours haven’t. Our entire team is on deck and working remotely, and will continue to respond to any enquiries from our existing clients, as well as any new clients who need help during this time.

Our opening hours are still 8:30am – 6:00pm. 

If you need any assistance, feel free to get in touch with us via email at info@rateseeker.com.au or give us a call on (02) 8006 8184. As always, we’ll get back to you within 24 hours.

Staying in contact with lenders 

Our team of brokers is still in constant contact with key lenders across Australia, including the Big Four banks and other lenders. We’re working hard to stay up-to-date with the latest information, and will pass that on to you as soon as we receive it.

We’re also updating any key developments on our blog. This includes any government stimulus packages, RBA rate cuts, lender support measures and more.

• Coronavirus: a round-up of the latest COVID-19 support measures from Australian banks. This blog post covers the key support measures that banks are offering for clients in the wake of COVID-19, including home loan clients, retail clients, and SMEs. We update this post in real-time.
• Guide to the Coronavirus SME Guarantee Scheme. Learn more about the Federal Government’s latest initiative to ensure the flow of credit for SMEs.
• Government’s stimulus package in response to the coronavirus. We explore the latest updates relating to the Government’s Economic Stimulus Package in response to the Coronavirus.

Customer service response times during COVID-19

Lenders and banks are currently facing a higher number of enquiries due to the pandemic. Because of this, it may take longer than usual for applications to be processed, or to receive a response. New policies are also being introduced frequently, which means lenders constantly need to adapt their products and services as a result.

While our team will do everything in our power to ensure that we get back to you as soon as possible, sometimes there may be a delay due to circumstances outside of our control. We thank you for your patience while we work hard to help you during this time.

Repayment holidays, loan deferrals or refinancing

If you have experienced any changes to your income or health as a result of COVID-19, you may be eligible to apply for a repayment holiday with your lender. This allows you to pause all (or part of) your repayments for anywhere between three to six months, depending on the bank. 

To learn more about repayment holidays, take a look at this post or get in touch to see which options are available to you. 

Alternatively, if you’re experiencing financial hardship or don’t wish to take a repayment holiday, there may be additional options for you. Please contact us directly and we’ll work with you to find the best solution.

Applying for a home loan during COVID-19

All of the major lenders, including the Big Four, are continuing to process home loan applications during this time. 

The RBA has recently dropped the cash rate to a historic low, which means home loan interest rates are highly competitive. Tell us what you need help with by filling out this simple form, and we’ll help you find the sharpest home loan rate out there.